Replacement Policy

 

Replacement Policy

At Canvas Kraft, we take utmost care in quality-checking and packaging every order. We maintain a strict replacement-only policy. We do not offer returns, store credit, or monetary refunds under any circumstances.

Replacements are granted exclusively in cases where an item arrives:

  • Physically damaged in transit,

  • Defective or malfunctioning, or

  • Incorrect (wrong size, design, or item shipped).

We do not accept replacement requests for change of mind, personal preference, or minor cosmetic variations inherent to handcrafted/custom products.

1. Window for Filing a Claim

  • You must report any damage, defect, or incorrect delivery within 48 hours to 7 days of delivery.

  • Any requests submitted after 7 days from the recorded delivery date will not be entertained.

2. Mandatory Verification & Evidence

To process a valid claim, you must provide clear proof before any replacement can be approved:

  1. An unedited parcel unboxing video clearly showing the shipping label, packaging condition, and the issue.

  2. High-resolution photographs showing the specific defect or damage alongside the original packaging and tags intact.

  3. Your order number and proof of purchase.

Items sent back or reported without this visual verification will be automatically rejected.

3. Eligibility Criteria

For an approved replacement:

  • The item must be in its original packaging, unused, unwashed, and with all tags, inserts, and accessories intact.

  • Signs of wear, intentional alteration, improper handling, or lack of proper packaging will void eligibility.

4. How to Request a Replacement

  1. Email our team at sales@canvaskraft.in with the subject line: Replacement Request - Order #[Your Order Number].

  2. Attach your proof of purchase, unboxing video, and clear photos highlighting the defect or damage.

  3. Our quality assurance team will inspect the evidence within 2 to 3 business days.

  4. Once verified and approved, we will provide you with dispatch instructions and shipping details. Please ship the item to:

    Canvas Kraft - Shed No 7, Gajanan Industrial Estate-3, Nr Hingalaj Mataji Temple, Bhuvaladi Gam, Road, Singarava-Kathwada Road, Ahmedabad, Gujarat, 382430

  5. Shipping Charges: "Please note that all reverse pickup and re-shipping costs associated with the replacement must be borne by the customer and paid prior to the dispatch of the replacement item."

  6. (Items shipped to us without prior authorization will be declined and returned to sender at the customer's expense.)

5. Dispatch of Replacement Unit

Upon receiving and physically inspecting the returned item at our facility:

  • We will verify the defect against your initial claim.

  • If approved, a brand-new identical replacement unit will be dispatched within 5 to 7 business days, and updated tracking details will be sent to your email.

  • If an identical item is out of stock, our team will coordinate directly with you to provide an equivalent alternative.

For any queries regarding an ongoing replacement claim, contact sales@canvaskraft.in.